# Customer Review Insights — Wilson Funeral Home Generated 2026-06-04 from 77 verified reviews (2015-02-28 – 2026-05-28). ## Summary Wilson Funeral Home in Tampa, FL has received 77 customer reviews spanning from February 2015 through May 2026, with an overall positive sentiment rate of 87% and a negative rate of 13%. The sentiment trend is noted as declining over time, which prospective customers may wish to consider. Professionalism and Conduct was the most frequently discussed aspect, mentioned in 52 reviews, with an 84.6% positive rate. Courtesy and Friendliness drew 33 mentions at 93.9% positive, and Communication and Updates was cited 22 times at 90.9% positive. Several aspects showed mixed or concerning results: Problem Resolution and Effectiveness was positive in only 62.5% of its 8 mentions, Pricing and Value reached just 50% positive across 4 mentions, Punctuality and On-Time Service was the most problematic, with only 33.3% positive sentiment across 3 mentions, and Cleanliness and Tidiness also sat at 50% positive from 2 mentions. These lower-scoring areas represent notable gaps relative to the business's otherwise strong service ratings. Among specific services, Funeral Services was mentioned 27 times at 96.3% positive, and Funeral Service appeared separately in 9 reviews at 100% positive. Funeral Arrangements (3 mentions, 100% positive) and Body Preparation (2 mentions, 100% positive) were also well-regarded. Burial received 3 mentions at 66.7% positive, the only service category below the 70% threshold. Thematically, Family Support and Comfort (27 reviews) and Compassionate Staff and Care (22 reviews) both achieved 100% positive sentiment, while Funeral Service Planning and Arrangements was 96.4% positive across 28 reviews. Staff Professionalism and Conduct, discussed in 20 reviews, was 85% positive. Four staff members were named with consistent five-star averages: Paulette (6 mentions), Bright (5 mentions), Wayne (5 mentions), and Esther (4 mentions). In summary, Wilson Funeral Home earns strong marks for compassion, communication, and core funeral services, but prospective clients have noted concerns around punctuality, pricing transparency, problem resolution, and cleanliness, and the declining sentiment trend warrants attention. ## Overall Sentiment - Positive: 87% - Neutral: 0% - Negative: 13% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 52 of 77 reviews (67.5%) - Positive: 84.6% (44 of 52) - Top phrases: "Excellent service", "Very Professional", "Great service and care" ### Courtesy & Friendliness - Mentions: 33 of 77 reviews (42.9%) - Positive: 93.9% (31 of 33) - Top phrases: "Great customer service", "thoughtful and diligent", "excellent customer service" ### Communication & Updates - Mentions: 22 of 77 reviews (28.6%) - Positive: 90.9% (20 of 22) - Top phrases: "Communication was never an issue.", "The initial call, the staff interactions", "you guys made it such a comforting process" ### Problem Resolution & Effectiveness - Mentions: 8 of 77 reviews (10.4%) - Positive: 62.5% (5 of 8) - Top phrases: "WHILE THEY DUG THE RIGHT HOLE", "They handled everything with efficiency and delicate care.", "the only thing I would suggest is for them to allow family to dress their loved ones" ### Technical Knowledge & Expertise - Mentions: 5 of 77 reviews (6.5%) - Positive: 100% (5 of 5) - Top phrases: "highly knowledgeable", "knowledgable when caring for our father", "She looked like she was taking a cat nap before going out" ### Pricing & Value - Mentions: 4 of 77 reviews (5.2%) - Positive: 50% (2 of 4) - Top phrases: "He also clearly explained all payment details", "The price was much lower than other funeral homes we contacted.", "They try to find anyway possible way to charge you more money for most little things" ### Punctuality & On-Time Service - Mentions: 3 of 77 reviews (3.9%) - Positive: 33.3% (1 of 3) - Top phrases: "The staff was very prompt", "CAUSED FUNERAL TO BE A EXTRA HOUR AND 30 MINUTES LONGER WHILE THEY DUG THE RIGHT HOLE", "the director never showed up at the time to allow the body to be viewed before any services were performed" ### Responsiveness & Speed - Mentions: 3 of 77 reviews (3.9%) - Positive: 100% (3 of 3) - Top phrases: "Our questions were answered quickly", "they have walked with me every step of the way", "followed up whenever we had questions or requests" ### Cleanliness & Tidiness - Mentions: 2 of 77 reviews (2.6%) - Positive: 50% (1 of 2) - Top phrases: "the body wasn't even cleansed thoroughly", "The facility was super clean and the bathrooms were well kept." ### Scheduling & Booking Ease - Mentions: 1 of 77 reviews (1.3%) - Positive: 100% (1 of 1) - Top phrases: "I received a call from Mr. Bright with the date and time to meet and begin making arrangements" ## Top Employees ### Paulette - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Bright - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Wayne - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Esther - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ## Services ### Funeral Services - Mentioned in 27 reviews - Sentiment: 96.3% positive ### Funeral Service - Mentioned in 9 reviews - Sentiment: 100% positive ### Funeral Arrangements - Mentioned in 3 reviews - Sentiment: 100% positive ### Burial - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Body Preparation - Mentioned in 2 reviews - Sentiment: 100% positive ### Funeral Preparation - Mentioned in 2 reviews - Sentiment: 100% positive ### Funeral Direction - Mentioned in 2 reviews - Sentiment: 100% positive ### Funeral Planning - Mentioned in 2 reviews - Sentiment: 100% positive ### Grief Support - Mentioned in 2 reviews - Sentiment: 100% positive ### Homegoing Service - Mentioned in 2 reviews - Sentiment: 100% positive ### Body Transportation - Mentioned in 2 reviews - Sentiment: 0% positive ## Topics ### Funeral Service Planning & Arrangements - Funeral Service Planning & Arrangements mentioned in 28 of 77 reviews (36.4%) - 92.9% of Funeral Service Planning & Arrangements reviews are 4 or 5 stars - Average rating in Funeral Service Planning & Arrangements reviews: 4.8★ ### Family Support & Comfort - Family Support & Comfort mentioned in 27 of 77 reviews (35.1%) - 100% of Family Support & Comfort reviews are 4 or 5 stars - Average rating in Family Support & Comfort reviews: 5★ ### Compassionate Staff & Care - Compassionate Staff & Care mentioned in 22 of 77 reviews (28.6%) - 100% of Compassionate Staff & Care reviews are 4 or 5 stars - Average rating in Compassionate Staff & Care reviews: 5★ ### Staff Professionalism & Conduct - Staff Professionalism & Conduct mentioned in 20 of 77 reviews (26%) - 80% of Staff Professionalism & Conduct reviews are 4 or 5 stars - Average rating in Staff Professionalism & Conduct reviews: 4.3★ ### Overall Experience & Satisfaction - Overall Experience & Satisfaction mentioned in 12 of 77 reviews (15.6%) - 91.7% of Overall Experience & Satisfaction reviews are 4 or 5 stars - Average rating in Overall Experience & Satisfaction reviews: 4.7★ ## FAQ **Q: Is Wilson Funeral Home professional?** A: Based on 52 reviews mentioning professionalism & conduct, 84.6% report positive experiences. Customers frequently mention "Excellent service". **Q: Is Wilson Funeral Home courteous and friendly?** A: Based on 33 reviews mentioning courtesy & friendliness, 93.9% report positive experiences. Customers frequently mention "Great customer service". **Q: Is Wilson Funeral Home good at communicating with customers?** A: Based on 22 reviews mentioning communication & updates, 90.9% report positive experiences. Customers frequently mention "Communication was never an issue.". **Q: Does Wilson Funeral Home handle funeral service planning & arrangements?** A: Funeral Service Planning & Arrangements appears in 28 of 77 reviews, 96.4% of them positive. **Q: Does Wilson Funeral Home handle family support & comfort?** A: Family Support & Comfort appears in 27 of 77 reviews, 100% of them positive. **Q: Does Wilson Funeral Home handle compassionate staff & care?** A: Compassionate Staff & Care appears in 22 of 77 reviews, 100% of them positive. **Q: Does Wilson Funeral Home handle staff professionalism & conduct?** A: Staff Professionalism & Conduct appears in 20 of 77 reviews, 85% of them positive. **Q: Does Wilson Funeral Home handle overall experience & satisfaction?** A: Overall Experience & Satisfaction appears in 12 of 77 reviews, 91.7% of them positive. **Q: How are Wilson Funeral Home's funeral services reviews?** A: Funeral Services is mentioned in 27 reviews, with 96.3% positive sentiment. **Q: How are Wilson Funeral Home's funeral service reviews?** A: Funeral Service is mentioned in 9 reviews, with 100% positive sentiment. **Q: How are Wilson Funeral Home's funeral arrangements reviews?** A: Funeral Arrangements is mentioned in 3 reviews, with 100% positive sentiment. **Q: What do customers say about Wilson Funeral Home?** A: Wilson Funeral Home earns strong marks for compassion and core funeral services across 77 reviews, but declining sentiment and low scores in punctuality (33%) and pricing value (50%) are worth noting.