Topic
Compassionate Staff & Care
100% positiveAcross 77 reviews of Wilson Funeral Home in Tampa, FL, compassionate staff & care appears in 22 reviews (100% positive), from 2015-02-28 through 2026-05-28.
Key findings
Compassionate Staff & Care mentioned in 22 of 77 reviews (28.6%)
100% of Compassionate Staff & Care reviews are 4 or 5 stars
Average rating in Compassionate Staff & Care reviews: 5★
Aspects most discussed in these reviews
Professionalism & Conduct
100%22 mentionsCourtesy & Friendliness
91%20 mentionsCommunication & Updates
55%12 mentionsProblem Resolution & Effectiveness
18%4 mentionsTechnical Knowledge & Expertise
14%3 mentionsResponsiveness & Speed
9%2 mentions
Reviews mentioning compassionate staff & care
lady T
Wilson's funeral home level of care support and compassion is #1. The staff is professional and patient and very helpful and trustworthy. Highly recommended! They have been trusted by my family since 1980 in our times of need
Theresa Phelps
Wilson Funeral Home is outstanding from the office staff to the drivers. Everyone is very professional and have a caring nature about them. Thanks again for the care you gave my mother.
Sonya Fudge
My mother looked absolutely beautiful—she truly looked like herself before she became ill. The team made an incredibly difficult and emotional process feel seamless and as stress-free as possible. Every request, even the smallest details, was handled with genuine care and flawless execution. From beginning to end, the staff was kind, professional, and highly knowledgeable. Their compassion and attention to detail meant so much to our family during this time. I am deeply grateful for the support provided and for helping us create such a meaningful and memorable celebration of my mother’s life.
Response from owner
April 15, 2026
Deloris Baskin
I live out of state, but am here to bury my youngest sister. She had chosen Wilson and had made her own arrangements. The only thing I needed to do was tie up some loose ends. When I say Wilson has gone above and beyond in providing the utmost in professionalism, courtesy, compassion, empathy and sympathy during this process, I am amazed and grateful. This is one of the most difficult things I have had to do, and they have walked with me every step of the way. I probably got on their nerves calling with so many questions, but I was always told it was not a problem. I wholeheartedly recommend Wilson Funeral Home to provide loving care in the final chapter of a loved one’s life. Kudos to Mrs. Patricia and Mrs. Magruder!!!
Response from owner
April 15, 2026
Donna Vann
Our family had a wonderful experience with Wilson Funeral Home. The staff truly went above and beyond, especially Ms. Esther, our funeral director. She was kind, compassionate, and very attentive. My mother looked beautiful and so peaceful. We are very grateful and have already recommended their services to others. 💙
Response from owner
March 11, 2026
George Cox III
I entrusted Wilson Funeral Home with the services for my brother, Darrell Williams, who transitioned on December 30, 2025. From the very first call, I spoke with the director, Mr. Bright, and informed him of my brother’s passing and my wish for Wilson Funeral Home to provide his care and services. As always, Mr. Bright was extremely professional, compassionate, and attentive. He informed me of every step that needed to be taken once my brother’s body arrived at Wilson Funeral Home. I received a call from Mr. Bright with the date and time to meet and begin making arrangements, and throughout the entire process, he showed genuine care and concern for my family. Mr. Bright went over every detail thoroughly—from selecting the programs, casket, colors, and casket gauge, to explaining when clothing needed to be dropped off and when photos for the programs were due. He also clearly explained all payment details. Every step was handled with patience, kindness, and professionalism. Although this was a very difficult time for our family, the staff at Wilson Funeral Home made the experience as comfortable and easy as possible. You couldn’t ask for a better team. They are professional, compassionate, detailed, and organized—simply the best at what they do. George Cox III
Becki Tyree
It was an extreme pleasure working with all the professionals of this funeral home. The experience of planning the services of a loved one first requires you to face the reality that the person you loved has transitioned. For me, the loss of my mom was very difficult, and everyone I encountered at Wilson was empathetic, caring and polished. From contacting them to notify them of my mom's passing, to the planning of the services, to the actual day of the service and then the driver bringing me home following the service was brilliant. Ms. Paulette in the office was warm and very helpful for anything I needed. Wilson's has been in pillar in the community since I was a little kid, and their quality of service has not aged; they keep the family's need and the dignity of the deceased a priority. Thank you for making my difficult time easier by just the care, concern and professionalism you provided.
Response from owner
January 19, 2026
Tim Barrios
Ms. Esther, Ms. Paulette, Mr. Wayne Bright, Ms. Sharon Wooten, Mr. Johnnie HiSmith, and Mr. James Marshall all provided the best possible service to the Barrios family with regard to the loss of Ms. Mayra. Thank you for your help in bringing everything together and allowing us to customize the service that worked best for the family.
Response from owner
January 19, 2026
Howdrena Robinson
The service provided by Wilson Funeral Home for my son, Keelin Tiye Wilson, was absolutely phenomenal. From start to finish, the entire team showed such care, compassion, and professionalism during one of the hardest times of my life. Mr. Bright is an excellent funeral director who guided me through every step with patience and understanding. Esther and Paulette took wonderful care of me and my family, making sure every detail was handled perfectly. Kathy sat with me during the service, and her kindness and support truly touched my heart. Everyone at Wilson Funeral Home worked together so well as a team, and I couldn’t have asked for a more meaningful service for my son. I am beyond grateful and would highly recommend them to anyone seeking compassionate and professional care for their loved one. — Howdrena Robinson
Response from owner
January 19, 2026
Nique Nique
The staff was very helpful and understanding and they took they time to make sure that they provided exactly services and our family time of need
Response from owner
January 19, 2026
Nikki Brown
My husband, Corey died so unexpectedly and the grief was overwhelming. They helped me and my sons navigate through this. I am so grateful for your help. While I hope I never have to see you all again, I just want to say THANK YOU!
Response from owner
July 30, 2025
Curtis
Wilson's Funeral Home truly cares about their customers. Mr. Bright and his staff made us feel like family. They were professional, empathetic, and compassionate from the beginning to the end. Mr. Bright went above and beyond to ensure everything was explained and the services were coordinated smoothly for our dad. If you unfortunately have to transition a loved one, I highly recommend Wilson's Funeral Home. Blessings to all who work there!!!
Response from owner
July 30, 2025
parrish hill
Wilson Funeral Home is so professional! Director Elder Bright cares and makes the family feel comforted during a difficult time of grief - he did for my Mother's homegoing Dr. Vivian Hill. He is number one in my opinion! Dr. Hill
Response from owner
January 19, 2026
Shelly Shelly
The staff at Wilson provided excellent service when our dad passed away recently. The staff was very prompt, accommodating, and knowledgable when caring for our father. Esther and Jocelyn were very helpful and followed up whenever we had questions or requests. We are pleased with the services provided by Wilson..
Rosie Ma
Wilson Funeral Home provided exceptional service from beginning to end. The staff displayed genuine compassion and empathy, making a difficult time more bearable. They were attentive to our needs, handled every detail with care, and added personal touches that honored our loved one beautifully. Their professionalism and heartfelt support were deeply comforting, and we are truly grateful for their outstanding service. Special Thanks to Mr.Wayne Bright and Ms.Pat for the exceptional care provided🥰🥰
Fay Patrick
This is my second experience with Wilson Funeral Home and they have not disappointed. They are caring, respectful and try to carry out your wishes for your loved ones. I recommend them always.
Dion Calhoun
My wife and sadly lost our unborn baby… it was an extremely tough process. However Mr.Bright made sure we felt comfortable and at ease the entire way. They kept us informed through each stage of the process I am so glad we choose Wilson and will continue to use Wilson in the future.
Reynaldo Torres
The Wilson Funeral Home staff are professionals and provide care and comfort during a most stressful time. I'm so happy I made the choice with utilizing Wilson Funeral Home to honor my loved one. They treated my Family and I like their Family. They kept me informed and explained everything clearly. Mrs. Paulette Thomas is an absolute gem. She provided me with everything I needed to know. I cannot overstate how pleased I am with the services Wilson Funeral Home provided.
selinda maxfield
Wilsons provided excellent care for our loved one, and our family during this most difficult time. Thank you again to the entire staff.
Nestor Ortiz
Wilson’s was nothing less than phenomenal. Super professional and supporting, thoughtful and diligent. Wayne and the rest of the Wilson’s team were incredible. In your hardest of moments, when you need someone to come in and work through the details in a professional, organized and compassionate way, Wilson’s is the way to go. From start to finish. I know you made Bruce “Booman” proud. Thank you for all that you do!
Desiree Johnson
They have shown nothing but the utmost respect for the families of the departed.They have been very kind and caring to the people who have not always been so kind to them.
Tawanda Mathis
Very close to my family and very courteous to the remains of a mama and I think they're very much from the bottom of my heart God bless them all