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Wilson Funeral Home

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Topic

Compassionate Staff & Care

100% positive

Across 77 reviews of Wilson Funeral Home in Tampa, FL, compassionate staff & care appears in 22 reviews (100% positive), from 2015-02-28 through 2026-05-28.


Key findings

  • Compassionate Staff & Care mentioned in 22 of 77 reviews (28.6%)

  • 100% of Compassionate Staff & Care reviews are 4 or 5 stars

  • Average rating in Compassionate Staff & Care reviews: 5★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    100%22 mentions
  • Courtesy & Friendliness

    91%20 mentions
  • Communication & Updates

    55%12 mentions
  • Problem Resolution & Effectiveness

    18%4 mentions
  • Technical Knowledge & Expertise

    14%3 mentions
  • Responsiveness & Speed

    9%2 mentions

Reviews mentioning compassionate staff & care

May 28, 2026

lady T

Wilson's funeral home level of care support and compassion is #1. The staff is professional and patient and very helpful and trustworthy. Highly recommended! They have been trusted by my family since 1980 in our times of need

May 15, 2026

Theresa Phelps

Wilson Funeral Home is outstanding from the office staff to the drivers. Everyone is very professional and have a caring nature about them. Thanks again for the care you gave my mother.

April 7, 2026

Sonya Fudge

My mother looked absolutely beautiful—she truly looked like herself before she became ill. The team made an incredibly difficult and emotional process feel seamless and as stress-free as possible. Every request, even the smallest details, was handled with genuine care and flawless execution. From beginning to end, the staff was kind, professional, and highly knowledgeable. Their compassion and attention to detail meant so much to our family during this time. I am deeply grateful for the support provided and for helping us create such a meaningful and memorable celebration of my mother’s life.

Response from owner

Hi Sonya, thank you for your beautiful and heartfelt words. We are deeply sorry for the loss of your mother and are truly honored that you entrusted us with her care. It means so much to know that our team was able to help create a meaningful and memorable celebration of her life. Providing comfort, attention to detail, and compassionate guidance during such an emotional time is at the heart of what we strive to do for every family we serve. Your recognition of our staff’s kindness, professionalism, and dedication means more to us than words can express. We are grateful that we could help make a difficult process feel more manageable for your family.

April 15, 2026

April 4, 2026

Deloris Baskin

I live out of state, but am here to bury my youngest sister. She had chosen Wilson and had made her own arrangements. The only thing I needed to do was tie up some loose ends. When I say Wilson has gone above and beyond in providing the utmost in professionalism, courtesy, compassion, empathy and sympathy during this process, I am amazed and grateful. This is one of the most difficult things I have had to do, and they have walked with me every step of the way. I probably got on their nerves calling with so many questions, but I was always told it was not a problem. I wholeheartedly recommend Wilson Funeral Home to provide loving care in the final chapter of a loved one’s life. Kudos to Mrs. Patricia and Mrs. Magruder!!!

Response from owner

Hi Deloris, thank you for taking the time to share such heartfelt words with us during what we know has been an incredibly difficult time. We understand how challenging it can be to manage arrangements from out of state, and it means so much to know that our team was able to provide the professionalism, compassion, and guidance you needed along the way. Please know that your calls and questions were never a burden, supporting families and walking beside them through each step is exactly what we are here to do. Your recommendation and your trust in us during such a meaningful and emotional time mean more than words can express. Thank you again for allowing us the privilege of serving your family, and for sharing your experience with others.

April 15, 2026

March 9, 2026

Donna Vann

Our family had a wonderful experience with Wilson Funeral Home. The staff truly went above and beyond, especially Ms. Esther, our funeral director. She was kind, compassionate, and very attentive. My mother looked beautiful and so peaceful. We are very grateful and have already recommended their services to others. 💙

Response from owner

Thank you for your kind words and for taking the time to share your experience with Wilson Funeral Home. It means so much to our team to know that we were able to support your family during such a difficult time. We are truly honored that you entrusted us with the care of your mother, and we are grateful that you felt she was presented with the dignity and peace she deserved. We appreciate your recommendation.

March 11, 2026

January 21, 2026

George Cox III

I entrusted Wilson Funeral Home with the services for my brother, Darrell Williams, who transitioned on December 30, 2025. From the very first call, I spoke with the director, Mr. Bright, and informed him of my brother’s passing and my wish for Wilson Funeral Home to provide his care and services. As always, Mr. Bright was extremely professional, compassionate, and attentive. He informed me of every step that needed to be taken once my brother’s body arrived at Wilson Funeral Home. I received a call from Mr. Bright with the date and time to meet and begin making arrangements, and throughout the entire process, he showed genuine care and concern for my family. Mr. Bright went over every detail thoroughly—from selecting the programs, casket, colors, and casket gauge, to explaining when clothing needed to be dropped off and when photos for the programs were due. He also clearly explained all payment details. Every step was handled with patience, kindness, and professionalism. Although this was a very difficult time for our family, the staff at Wilson Funeral Home made the experience as comfortable and easy as possible. You couldn’t ask for a better team. They are professional, compassionate, detailed, and organized—simply the best at what they do. George Cox III

January 9, 2026

Becki Tyree

It was an extreme pleasure working with all the professionals of this funeral home. The experience of planning the services of a loved one first requires you to face the reality that the person you loved has transitioned. For me, the loss of my mom was very difficult, and everyone I encountered at Wilson was empathetic, caring and polished. From contacting them to notify them of my mom's passing, to the planning of the services, to the actual day of the service and then the driver bringing me home following the service was brilliant. Ms. Paulette in the office was warm and very helpful for anything I needed. Wilson's has been in pillar in the community since I was a little kid, and their quality of service has not aged; they keep the family's need and the dignity of the deceased a priority. Thank you for making my difficult time easier by just the care, concern and professionalism you provided.

Response from owner

Thank you so sincerely for your kind words and for sharing your experience. It was a profound honor for our family to care for your mother and to support you through such a difficult transition. We are grateful for the trust you placed in us to uphold your family’s needs and your mother’s dignity.

January 19, 2026

November 25, 2025

Tim Barrios

Ms. Esther, Ms. Paulette, Mr. Wayne Bright, Ms. Sharon Wooten, Mr. Johnnie HiSmith, and Mr. James Marshall all provided the best possible service to the Barrios family with regard to the loss of Ms. Mayra. Thank you for your help in bringing everything together and allowing us to customize the service that worked best for the family.

Response from owner

Thank you for your kind feedback. It was a sincere privilege for our entire team to support the Barrios family and to help honor the memory of Ms. Mayra. We are grateful that we could assist in creating a service that was meaningful and personal to your family. Our thoughts remain with you.

January 19, 2026

October 16, 2025

Howdrena Robinson

The service provided by Wilson Funeral Home for my son, Keelin Tiye Wilson, was absolutely phenomenal. From start to finish, the entire team showed such care, compassion, and professionalism during one of the hardest times of my life. Mr. Bright is an excellent funeral director who guided me through every step with patience and understanding. Esther and Paulette took wonderful care of me and my family, making sure every detail was handled perfectly. Kathy sat with me during the service, and her kindness and support truly touched my heart. Everyone at Wilson Funeral Home worked together so well as a team, and I couldn’t have asked for a more meaningful service for my son. I am beyond grateful and would highly recommend them to anyone seeking compassionate and professional care for their loved one. — Howdrena Robinson

Response from owner

Dear Ms. Robinson, thank you for your deeply kind words. It was a profound honor for our family to care for your son, Keelin Tiye Wilson, and to support you through such a difficult time. We are grateful that our team could provide the comfort and care you deserved. We consider it a privilege to have helped you honor Keelin’s life, and our thoughts remain with you and your family.

January 19, 2026

September 9, 2025

Nique Nique

The staff was very helpful and understanding and they took they time to make sure that they provided exactly services and our family time of need

Response from owner

Thank you for sharing your experience with us. It was a sincere honor to support your family during your time of need. We believe in taking the necessary time to ensure every detail reflects a family's wishes, and we are grateful for the opportunity to have served you.

January 19, 2026

June 12, 2025

Nikki Brown

My husband, Corey died so unexpectedly and the grief was overwhelming. They helped me and my sons navigate through this. I am so grateful for your help. While I hope I never have to see you all again, I just want to say THANK YOU!

Response from owner

Thank you so much for your kind and heartfelt words during such a profoundly difficult time. We are truly sorry for your loss and want to extend our deepest condolences to you and your sons. Corey’s passing was heartbreaking, and we can only imagine the pain and grief you’ve endured. It was an honor to support your family as you navigated this unimaginable journey. Your strength and love for Corey were evident, and we hope that in some small way, our presence brought comfort and clarity when you needed it most. While we share in your hope that our paths don’t cross again under such circumstances, please know that we are always here for you should you ever need anything in the future.

July 30, 2025

March 1, 2025

Curtis

Wilson's Funeral Home truly cares about their customers. Mr. Bright and his staff made us feel like family. They were professional, empathetic, and compassionate from the beginning to the end. Mr. Bright went above and beyond to ensure everything was explained and the services were coordinated smoothly for our dad. If you unfortunately have to transition a loved one, I highly recommend Wilson's Funeral Home. Blessings to all who work there!!!

Response from owner

Thank you from the bottom of our hearts for your beautiful and thoughtful words. It was truly an honor to care for your family during such a tender and emotional time. We are deeply grateful for the opportunity to serve you and help honor your father’s life and legacy. Mr. Bright and our entire team strive to treat every family as our own—with dignity, compassion, and the utmost respect—and it means so much to know that you felt that care throughout the entire process. Your recommendation and blessings mean more than we can express. Please know that our thoughts remain with you and your family, and we are always here if you ever need us again. With heartfelt appreciation,

July 30, 2025

December 20, 2024

parrish hill

Wilson Funeral Home is so professional! Director Elder Bright cares and makes the family feel comforted during a difficult time of grief - he did for my Mother's homegoing Dr. Vivian Hill. He is number one in my opinion! Dr. Hill

Response from owner

Dear Dr. Hill, thank you for your kind words. It was a sincere honor for Elder Bright and our entire team to care for your mother, Dr. Vivian Hill. We are grateful we could provide comfort to your family during her homegoing service, and we truly appreciate the trust you placed in us to honor her life and legacy.

January 19, 2026

August 24, 2024

Shelly Shelly

The staff at Wilson provided excellent service when our dad passed away recently. The staff was very prompt, accommodating, and knowledgable when caring for our father. Esther and Jocelyn were very helpful and followed up whenever we had questions or requests. We are pleased with the services provided by Wilson..

August 1, 2024

Rosie Ma

Wilson Funeral Home provided exceptional service from beginning to end. The staff displayed genuine compassion and empathy, making a difficult time more bearable. They were attentive to our needs, handled every detail with care, and added personal touches that honored our loved one beautifully. Their professionalism and heartfelt support were deeply comforting, and we are truly grateful for their outstanding service. Special Thanks to Mr.Wayne Bright and Ms.Pat for the exceptional care provided🥰🥰

July 3, 2024

Fay Patrick

This is my second experience with Wilson Funeral Home and they have not disappointed. They are caring, respectful and try to carry out your wishes for your loved ones. I recommend them always.

May 23, 2024

Dion Calhoun

My wife and sadly lost our unborn baby… it was an extremely tough process. However Mr.Bright made sure we felt comfortable and at ease the entire way. They kept us informed through each stage of the process I am so glad we choose Wilson and will continue to use Wilson in the future.

February 19, 2024

Reynaldo Torres

The Wilson Funeral Home staff are professionals and provide care and comfort during a most stressful time. I'm so happy I made the choice with utilizing Wilson Funeral Home to honor my loved one. They treated my Family and I like their Family. They kept me informed and explained everything clearly. Mrs. Paulette Thomas is an absolute gem. She provided me with everything I needed to know. I cannot overstate how pleased I am with the services Wilson Funeral Home provided.

January 30, 2024

selinda maxfield

Wilsons provided excellent care for our loved one, and our family during this most difficult time. Thank you again to the entire staff.

October 2, 2022

Nestor Ortiz

Wilson’s was nothing less than phenomenal. Super professional and supporting, thoughtful and diligent. Wayne and the rest of the Wilson’s team were incredible. In your hardest of moments, when you need someone to come in and work through the details in a professional, organized and compassionate way, Wilson’s is the way to go. From start to finish. I know you made Bruce “Booman” proud. Thank you for all that you do!

February 27, 2020

Desiree Johnson

They have shown nothing but the utmost respect for the families of the departed.They have been very kind and caring to the people who have not always been so kind to them.

June 18, 2016

Tawanda Mathis

Very close to my family and very courteous to the remains of a mama and I think they're very much from the bottom of my heart God bless them all