What customers say about Wilson Funeral Home

Wilson Funeral Home in Tampa, FL has received 77 customer reviews spanning from February 2015 through May 2026, with an overall positive sentiment rate of 87% and a negative rate of 13%. The sentiment trend is noted as declining over time, which prospective customers may wish to consider. Professionalism and Conduct was the most frequently discussed aspect, mentioned in 52 reviews, with an 84.6% positive rate.

Courtesy and Friendliness drew 33 mentions at 93.9% positive, and Communication and Updates was cited 22 times at 90.9% positive. Several aspects showed mixed or concerning results: Problem Resolution and Effectiveness was positive in only 62.5% of its 8 mentions, Pricing and Value reached just 50% positive across 4 mentions, Punctuality and On-Time Service was the most problematic, with only 33.3% positive sentiment across 3 mentions, and Cleanliness and Tidiness also sat at 50% positive from 2 mentions. These lower-scoring areas represent notable gaps relative to the business's otherwise strong service ratings.

Among specific services, Funeral Services was mentioned 27 times at 96.3% positive, and Funeral Service appeared separately in 9 reviews at 100% positive. Funeral Arrangements (3 mentions, 100% positive) and Body Preparation (2 mentions, 100% positive) were also well-regarded. Burial received 3 mentions at 66.7% positive, the only service category below the 70% threshold.

Thematically, Family Support and Comfort (27 reviews) and Compassionate Staff and Care (22 reviews) both achieved 100% positive sentiment, while Funeral Service Planning and Arrangements was 96.4% positive across 28 reviews. Staff Professionalism and Conduct, discussed in 20 reviews, was 85% positive. Four staff members were named with consistent five-star averages: Paulette (6 mentions), Bright (5 mentions), Wayne (5 mentions), and Esther (4 mentions).

In summary, Wilson Funeral Home earns strong marks for compassion, communication, and core funeral services, but prospective clients have noted concerns around punctuality, pricing transparency, problem resolution, and cleanliness, and the declining sentiment trend warrants attention.