Topic

Staff Professionalism & Conduct

85% positive

Across 77 reviews of Wilson Funeral Home in Tampa, FL, staff professionalism & conduct appears in 20 reviews (85% positive), from 2015-02-28 through 2026-05-28.

Key findings

Staff Professionalism & Conduct mentioned in 20 of 77 reviews (26%)
80% of Staff Professionalism & Conduct reviews are 4 or 5 stars
Average rating in Staff Professionalism & Conduct reviews: 4.3★

Aspects most discussed in these reviews

Professionalism & Conduct
100%20 mentions
Courtesy & Friendliness
75%15 mentions
Communication & Updates
25%5 mentions
Technical Knowledge & Expertise
10%2 mentions
Responsiveness & Speed
10%2 mentions
Problem Resolution & Effectiveness
5%1 mention

Reviews mentioning staff professionalism & conduct

May 28, 2026

lady T

Wilson's funeral home level of care support and compassion is #1. The staff is professional and patient and very helpful and trustworthy. Highly recommended! They have been trusted by my family since 1980 in our times of need

May 15, 2026

Theresa Phelps

Wilson Funeral Home is outstanding from the office staff to the drivers. Everyone is very professional and have a caring nature about them. Thanks again for the care you gave my mother.

May 14, 2026

James

Employee Brian Macdonald btw is this acceptable way to treat potential customers?

March 1, 2025

Curtis

Wilson's Funeral Home truly cares about their customers. Mr. Bright and his staff made us feel like family. They were professional, empathetic, and compassionate from the beginning to the end. Mr. Bright went above and beyond to ensure everything was explained and the services were coordinated smoothly for our dad. If you unfortunately have to transition a loved one, I highly recommend Wilson's Funeral Home. Blessings to all who work there!!!

Response from owner

Thank you from the bottom of our hearts for your beautiful and thoughtful words. It was truly an honor to care for your family during such a tender and emotional time. We are deeply grateful for the opportunity to serve you and help honor your father’s life and legacy. Mr. Bright and our entire team strive to treat every family as our own—with dignity, compassion, and the utmost respect—and it means so much to know that you felt that care throughout the entire process. Your recommendation and blessings mean more than we can express. Please know that our thoughts remain with you and your family, and we are always here if you ever need us again. With heartfelt appreciation,

July 30, 2025

January 28, 2025

Sherlena Johnson

Beyond amazing ! My mom looked amazing and the support we received was incredible! Mr Bright and his staff was wonderful!!

Response from owner

Thank you so much for your kind and touching words. We are truly honored to have been entrusted with caring for your beloved mother. Knowing that she looked beautiful and that you felt supported during such a difficult time means everything to us. Mr. Bright and our entire team are deeply committed to walking alongside families with compassion, dignity, and care—and we’re grateful to know that our efforts brought comfort to you and your family. Please accept our heartfelt condolences once again. We are keeping you in our thoughts and are always here if you need anything in the days ahead.

July 30, 2025

December 7, 2024

TaCosha Jefferson

I'd like to first THANK the Wilson Funeral Home staff. Mr. White, Jocelyn, Mrs. Jackie (a true blessing), and all personnel made our family's experience honorable and flawless. You all are most appreciated! The care, expert details, and sheer professionalism resulted in the most beautiful service for my brother's homegoing. In your time of loss, sorrow, and having to prepare your loved one's resting place, Wilson Funeral Home is 2nd to none. And I sincerely recommend!

Response from owner

Thank you for your heartfelt recommendation. It was a sincere honor for Mr. White, Jocelyn, Mrs. Jackie, and our entire team to support your family. We are grateful that we could help provide a beautiful homegoing service for your brother, and we truly appreciate the opportunity to have cared for him and your family during such a difficult time.

January 19, 2026

September 10, 2024

F. S.

The Wilson Funeral Home staff were professional from start to finish. They worked with us and were patient when requesting and waiting on information from the Thompson family. They handled everything with efficiency and delicate care. Thank you for making the entire funeral service a smooth process, and for putting our beloved Carolyn away beautifully! We appreciate your assistance with everything. I highly recommend Wilson's Funeral Home.

Response from owner

Thank you for your kind recommendation. It was a sincere privilege for our team to work alongside the Thompson family to honor Ms. Carolyn. We truly appreciate your patience and coordination throughout the process, and we are grateful we could help ensure her service was as beautiful as her memory. Our thoughts are with you and your family.

January 19, 2026

September 10, 2024

Alesia Page

My Family was treated with respect and attentiveness. The business end was addressed with great detail. We were given space to make our Service decision and our needs were adequately met.

Response from owner

Thank you for sharing your experience. We understand how important it is for families to have the necessary time and space to make decisions, and it was an honor to support the needs of your family. We are grateful for the trust you placed in us to handle every detail with the respect it deserves.

January 19, 2026

August 24, 2024

Shelly Shelly

The staff at Wilson provided excellent service when our dad passed away recently. The staff was very prompt, accommodating, and knowledgable when caring for our father. Esther and Jocelyn were very helpful and followed up whenever we had questions or requests. We are pleased with the services provided by Wilson..

June 10, 2024

Eugenia Jones

From my first visit to Wilson Funeral Home, Wayne and Paulette were professional, and showed empathy. Our uncle/dad recently passed and each visit/phone call was informative, and supportive. Our questions were answered quickly and every detail was handled with professionalism, and respect for our uncle/dad, and our family. Highly recommend Wilson Funeral Home!

May 2, 2024

Maria Diaz

My family and I appreciate each and everyone that works here. Great service and care . Wayne and Paulette I remember the most I appreciate you guys and all the staff

September 7, 2023

Rhonda Davis

Very good service excellent customer service

August 8, 2023

Diudi Garcia

I just had my mom’s funeral at Wilson Funeral Home. The facility was super clean and the bathrooms were well kept. The staff was very respectful and treated us like family. The chapel was beautiful. I 100% recommend this funeral home. Thank you Wilson Funeral Home Staff.

July 21, 2023

Druemia Hudgins-Diggs

I am so very gracious to the Wilson funeral home for my son's service. I was treated well by the director but not the secretary. It felt like a constant disrespect with her. But the staff was wonderful and the services and care beautiful. Thank you!

February 25, 2021

Alan Toussaint

No one at the funeral home can't answer a phone or email. There's lack of communication and professionalism in the organization.

February 27, 2020

Desiree Johnson

They have shown nothing but the utmost respect for the families of the departed.They have been very kind and caring to the people who have not always been so kind to them.